Every conversation, one cockpit.
Zobrx merges WhatsApp Cloud, Facebook Messenger, Instagram Direct and email into one omnichannel inbox. Shared contact context, AI-drafted replies, round-robin routing and SLAs — so sales and CX stop toggling between seven tabs.
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A smarter way to run this channel
One conversation, every channel
Customer pings Instagram today, WhatsApp tomorrow, email next week. Zobrx stitches the thread with shared identity.
AI-drafted replies
Every inbound surfaces a suggested reply grounded in brand voice, past transcripts, CRM data and product catalog.
Round-robin + skill routing
Auto-assign by language, region, product line, or account tier. Fallback to human if AI confidence drops.
Private notes & @mentions
Internal huddles alongside the thread — without the customer seeing anything.
SLAs you can enforce
First-response and resolution timers per channel, per customer tier, per business hour.
CRM sync both ways
Salesforce, HubSpot, Zoho and Pipedrive deals and contacts pushed to the inbox — and back.
Everything you need, nothing you don't
WhatsApp Flows
In-chat forms for lead qualification, appointment booking, NDR resolution.
Catalog sync
Shopify products → WhatsApp & IG catalog with stock and pricing.
WhatsApp Pay + Razorpay
Send payment links inside approved templates — one-tap checkout in India.
Quality-rating monitoring
Auto-pause sends when WhatsApp quality drops to yellow before Meta flags you.
CSAT surveys
Post-conversation CSAT with routing back to ops dashboards.
Macro library
Team-shared response templates with variables and approval workflows.
Language auto-detect
Identifies 27 languages and routes to a fluent agent or AI model.
Audit log
Every message, edit, and handoff logged for compliance review.
From connected to confident in minutes
Connect
OAuth WhatsApp Cloud (or port existing WABA), Meta Pages, IG Business, and your email provider.
Train brand voice
Upload 50 past transcripts or a tone-of-voice doc — Zobrx builds a voice model.
Go live
Route by rules. Watch first-response time drop from hours to seconds.
“Click-to-WhatsApp became our #1 Meta objective. Zobrx gives us attribution, templates, and an AI inbox that handles 70% of inquiries before a human looks at them.”
— Marinex — Travel & leisure
Questions, answered
Ready to run marketing like a flagship team?
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