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Account Management
Senior Account Manager – Enterprise Business
Own relationships with our largest brand and seller accounts — drive adoption, renewals and expansion across Zobrx's marketplace, OMS and intelligence modules.
Noida (on-site)Full-timeAccount Management
What you'll do
- Own a portfolio of enterprise accounts end to end: adoption, health, renewals and expansion.
- Run business reviews with brand leadership using their Zobrx data — marketplace P&L, stock, pricing and ad performance.
- Spot upsell opportunities across modules (Q-Radar, Marketplace Intelligence, OMS, accounting) and work with sales to close them.
- Be the customer's voice internally — escalate issues to support and product and follow them through to resolution.
- Mentor account managers on the team and help set how we run enterprise accounts.
What we're looking for
- Several years of account management or customer success experience, ideally with enterprise SaaS or e-commerce clients.
- Working knowledge of Indian marketplaces — Amazon, Flipkart, Myntra, Meesho, quick commerce.
- Comfortable presenting data-backed recommendations to senior stakeholders.
- A track record of hitting renewal and expansion targets.
- Excellent written and spoken English and Hindi.