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Account Management
Account Manager – SME Business
Help small and mid-sized sellers get real value from Zobrx — onboarding follow-through, regular check-ins, renewals and upgrades across a high-volume book.
Noida (on-site)Full-timeAccount Management
What you'll do
- Manage a portfolio of SME seller accounts and keep them active, healthy and renewing.
- Check in regularly, walk sellers through reports and features, and solve day-to-day questions.
- Identify sellers ready to upgrade plans or add modules, and convert them.
- Track account health and flag churn risk early.
- Log every interaction in the CRM and keep account notes current.
What we're looking for
- 1+ year in account management, customer success, or inside sales.
- Familiarity with how online sellers work on Amazon, Flipkart or Meesho.
- Organised enough to manage many accounts at once without dropping follow-ups.
- Clear communication in English and Hindi, over phone, WhatsApp and email.